Complaint Cell

If you are not satisfied with any of service, you can raise a compliant in any of the following ways:

Helpline

(24 Hour Call Center)

16247

E-mail

[email protected]

Live Chat

https://webchat.bkash.com/

Facebook

https://www.facebook.com/bkashlimited

Service Touch Points

Click Here

Mailing Address

bKash Limited.

Paragon House, 5, Mohakhali C/A, Dhaka – 1212, Bangladesh

 

For further assistance, please contact with below persons during working hours of 9:00am-6:00 pm on Sunday to Thursday excluding Govt. holidays.

Name

Designation

Email

Mr. Mohammad Mahbub Sobhan

General Manager, Customer Service

[email protected]

Mr. A. Z. M. Fouz Ullah Chowdhury

Manager, Customer Service

[email protected]

Mr. Md. Ashraf – Ul – Hassan

Assistant Manager, Customer Service

[email protected]