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Customer Care Center & Customer Care Service Timing:

From 23rd July, 2021 and onwards, all Customer Care Centers (7 days a week excluding public holidays only) & Customer Cares (Saturday to Thursday of each week) are open to provide emergency services as per below schedule.

Customer serving hours during lockdown:

Customer Care Center: 09:00 AM to 4:00 PM.

Customer Care: 10:00 AM to 4:00 PM.

Regular customer serving hours:

Customer Care Center: 09:00 AM to 7:00 PM.

Customer Care:10:00 AM to 6:00 PM.

As per Market Place Timing Exceptional Customer Care Service Timing & Weekly Holiday:

Customer Care Name Weekly Holiday Service Timing
Dhaka Banasree Monday 10 AM to 04:00 PM
Dhaka Mohammadpur Thursday 10 AM to 04:00 PM
Bagerhat Morrelganj Saturday 10 AM to 04:00 PM

You must wear a mask and maintain social distance while entering the premises of any Customer Care Center or Customer Care.


For getting uninterrupted service, please contact us 24/7 through: