Kazi Afia, a student in Dhaka, recently started her own online fashion store. One of the biggest challenges in running her business was collecting payments from her customers. After placing online orders, customers would often delay sending the money, or would need to go through various hassles to send the payments. This would mean that Afia’s business would sometimes lose customers or incur losses. bKash relieved Afia and her customers from these difficulties. She can now transact much more conveniently and in real time, ultimately enhancing the experience and satisfaction of her customers too.