Card Payment Terms & Conditions
- These Terms and Conditions are supplementary to the terms and conditions mentioned in the Customer KYC.
- The bKash Customer must ensure that his/her bKash Account and Visa Card are in active status and transactions are allowed. bKash shall not be liable for any unsuccessful transaction due to the status of the bKash Account and/or Visa Card or if the balance of the bKash Account is at maximum limit.
- After the Visa Card option is chosen by the bKash Customer from the Source, appropriate Visa Card information need to be inserted by the bKash Customer maintaining confidentiality of the Card information.
- If the Visa Card information is authenticated an OTP (One Time Password) shall be generated to the bKash customer’s mobile number/email or hardware token device issued by the card issuing bank.
- To execute the payment transaction to the merchant, the bKash Customer is required to enter the correct OTP/PIN as applicable.
- If OTP/PIN (as applicable) entered is correct the bKash Customer shall be notified about the successful transaction in the bKash App.
- If payment transaction to the merchant fails, the amount that was inserted by the bKash Customer shall be left in his/her bKash Account.
- In case of non-delivery of OTP, the bKash Customer shall be able to request the card issuing bank to resend the OTP. If any issue relating to OTP is faced, the bKash customer is advised to communicate with the card issuing bank.
- The bKash customer will have the option to save the VISA Card for future transactions. The bKash customer shall be able to add multiple Visa cards in the Source option. Additionally a Visa card can be set as “Default Card”.
- When initiating a transaction to any bKash merchant from any saved Visa cards, only the correct OTP needs to be provided for successful transaction.
- The bKash Customer must ensure confidentiality, custody and protection of OTP provided to them by card issuing bank.
- For availing the service the bKash Customer may be charged by the card issuing bank. For further details and queries bKash Customer needs to contact the card issuing bank.
- bKash shall incur no liability if bKash is unable to complete a transaction due to Visa Card limit/incorrect card information/card issuing bank's unavailability or declining the transaction/wrong OTP/wrong PIN/wrong merchant account number.
- All card and payment information is captured and processed by bKash using the very latest security protocols. bKash shall maintain the highest confidentiality of the said information. However, the bKash Customer acknowledges that if the Law Enforcement Agency or any relevant government body requires any information from bKash, bKash reserves the right to share information of the bKash Customer to the relevant Law Enforcement Agency and government authority in accordance with relevant laws.
- bKash shall not be liable for any delay/decline/refusal by the concern card issuing bank. The Visa Card holder shall have to communicate with the bank in such case.
- bKash reserves the right to amend, upgrade, change or modify the existing terms and conditions at any time as bKash deem reasonable, without giving any prior notice to the bKash Customer.
- For any query the bKash Customer shall communicate the Customer Service of bKash by calling 16247, by visiting livechat.bkash.com or by sending e-mail to [email protected].
- The bKash Customer shall be deemed to have read, understood and accepted these terms and conditions before availing the bKash payment service through Visa Card.
