Terms and Conditions for Touch/Face ID Login and Transaction Authentication Service in the bKash App
- These terms and conditions (hereinafter referred to as “Terms”) apply to and regulate your use of the Touch/Face ID Login and Transaction Authentication Service (hereinafter referred to as “Service”) of the bKash App provided by bKash Limited (hereinafter referred to as “bKash”). By undergoing the registration process to use this Service, or using the Service, you accept and agree to these Terms.
- Through this Service you may use your Fingerprint or Face ID registered on a compatible mobile device in lieu of your bKash account PIN as an alternative security feature to confirm your identity to access the bKash App and/or authorize eligible transactions.
- You acknowledge and agree that in order to use this Service:
a. You must have a valid and active bKash Account
b. You must install the bKash App using a compatible mobile device
c. Your mobile device must have Fingerprint or Face ID recognition feature and you need to activate such feature on your compatible mobile device
d. You will be required to undergo a Service Registration process using your bKash PIN to activate Fingerprint or Face ID feature for accessing the bKash App and/or to authorize eligible transactions through the bKash App. Upon the successful registration process, the Fingerprint or Face ID stored on your mobile device will be used as a security feature to log into the bKash App and/or authorize eligible transactions
e. Your device operating system (OS) shall choose amongst Fingerprint or Face ID based on whichever is more secure.
f. You must ensure that only your Fingerprint or Face ID is stored on your mobile device to access the device and you understand that upon the successful registration of this Service, any Fingerprint or Face ID that is stored on your mobile device can be used to access bKash App and/or authorize eligible transactions
g. Your mobile device’s operating system needs to be running on iOS Version 15.6 or above (for iPhones) or Android Version 9 or above (for Android devices) - After successful Service activation, you may still choose to access the bKash App or authorize applicable transactions using your PIN.
- Each time the bKash App detects a successful Fingerprint or Face ID Login or successful authorization of a transaction using Fingerprint or Face ID, it will be considered that you have accessed the bKash App and conducted the subsequent transaction (if any).
- You may initially enable Touch/Face ID Login and Transaction Authentication Service for transactions related to Send Money, Mobile Recharge, Payment and Pay Bill; however, bKash reserves the right to enable or disable this feature for this or any other services within the bKash App.
- Touch/Face ID authentication is currently not supported in the following cases for Send Money, Mobile Recharge, Payment, and Pay Bill services. However, bKash reserves the right to enable Touch/Face ID authentication for these cases in the future at its discretion:
A. Enabling Auto Recharge in Mobile Recharge
B. Making Payment using a VISA card or Pay Later
C. Enabling Auto-Pay in Send Money, Mobile Recharge, or Pay Bill
D. Paying Credit Card bills within Pay Bill service
E. Making Pay Later transactions in Mobile Recharge - Users may enable Touch/Face ID Login and Transaction Authentication for Send Money, Mobile Recharge, Payment, and Pay Bill services, subject to the following per-transaction limits: BDT 5,000 for Send Money, BDT 5,000 for Payment, BDT 5,000 for Pay Bill, and BDT 1,000 for Mobile Recharge. These limits are set in accordance with the applicable service-specific transaction limits. bKash reserves the right to modify these limits at its discretion.
- If you enable the ‘Login & Transaction’ option, transactions authenticated with Touch/Face ID will not require “Tap & Hold” confirmation. You can re-enable “Tap & Hold” from ‘My Profile at any time.
- You can deactivate this Service at any time from ‘My Profile’ section of the app once you are signed in.
- This Service will not be accessible during the process of PIN Reset, PIN Change and PIN Lock.
- You acknowledge and agree that, the bKash App will implement the authentication process with the information provided by the operating system of your mobile device in an encrypted manner, and you hereby provide consent to bKash to use such encrypted information for the purpose of enabling this Service. Nevertheless, bKash shall not store such information for any means.
- This Service will be automatically revoked after:
a. PIN reset and PIN change
b. Un-installing the bKash App
c. Installing and logging into the bKash App in a new device
d. Any changes occurred in the device’s biometric details (Add/Changes of Fingerprint or Face ID)
e. 365 days of registration of this Service without using - This Service will not be accessible for the bKash account holder from abroad.
- You acknowledge that the Fingerprint or Face ID authentication function of the device is not provided by bKash, and bKash makes no representation or warranty as to the security of the Fingerprint or Face ID authentication function of any device and whether it works in the way that the manufacturer of the device represents.
- The Service is provided as part of bKash’s services, and accordingly:
- These Terms are in addition to and shall be read in conjunction with the bKash App’s terms and conditions and any other documents forming part of an agreement between you and bKash;
- In the event of any conflict or inconsistency, these Terms shall prevail over the terms and conditions of the bKash App and to the extent of such conflict or inconsistency.
