Frequently asked questions
Discounted Remittance ATM Cash Out
What is Discounted Remittance ATM Cash Out service?
Discounted Remittance ATM Cash Out service is a new service that allows bKash remittance customers to Cash Out from the integrated ATM channels (affiliated with bKash Cash Out Service) at a discounted rate (0.70%) for all kind of international remittance irrespective of its types.
Is this service available only in the bKash App?
This service is available both in USSD (*247#) and the bKash App (under ‘Cash Out > ATM’)
How many times can I avail this discounted rate while Cash Out?
Customer can enjoy this discounted rate of Cash Out facility for the available remittance balance only including govt. incentive and bank incentive (if any).
Is there any expired period for discounted Cash Out charges limit?
There is no expired period for this service, customer can enjoy discounted Cash Out charge as long as he/she have remittance balance in his/her bKash account.
If I want to Cash Out from my Priyo Agent, what will be the Cash Out rate at that time?
If customer attempts to Cash Out the available remittance amount from any bKash Agent or Priyo Agent then the regular/Priyo Agent Cash Out charges will be applicable.
Is this discounted charge applicable for all ATMs?
Yes. This service is applicable for all ATM network of the bKash Partner Banks. Please see the list of Partner Banks from your bKash App (under “Cash Out > ATM”).
I have withdrawn fund from Payoneer. Will I be able to cash out at 0.7% from ATM?
Yes
How do I know which cash out fee applies to me?
If your bKash wallet consists of remittance amount then cash out rate will take place based on below services sequentially:
- Savings
- Payroll
- Remittance
Does a customer need to input his PIN in ATM booth?
No. Customer will use Security Code (OTP) for ATM Cash Out Service.
What is OTP?
One Time Password.
How long the OTP is valid?
The OTP is valid for 5 minutes.
What will happen if the OTP time exceeds?
Customer needs to perform ATM Cash Out process again.
Is there any charge to generate Security code (OTP)?
No.
Is there any limits for generating Security Code (OTP)?
Once customer generate security code, Customer require to wait 30 second to generate another security code.
How Customer will receive Security Code (OTP)?
Customer will receive an SMS with Security code.
What if the customer doesn’t get a Security code notification/SMS from bKash?
In case customer did not receive message, customer will need to request again for new Security code.
How a customer can be informed whether an ATM is bKash Cash Out enabled or not?
To check the nearest bKash enabled ATM Booth-
> Login to bKash App
> Tap on bKash Menu
> Select bKash Map
> Tap on ATM
Then you can see the nearest ATM
Can a customer withdraw fractional amount? (like 2100, 2223 etc.)
No. The customer can withdraw an amount which is multiplier of 500 within the limit (BDT 3,000 – 10,000).
What will be the charges if any transaction exceeds the remittance balance?
If any Cash Out transaction exceeds the remittance balance, regular/Priyo Cash Out charge will be applicable.
Example:
|
Cash Out Amount |
Implication of Cash Out charge |
|
Less than Available Limit
Example:
Total Remittance received: BDT 7,000.00 Cash Out amount: BDT 5,000.00 |
Discounted Cash Out charge will be applicable
Example:
Applicable Cash Out charge: 0.70% Total Cash Out fee: BDT 35.00 (5,000 x 0.70%)
|
|
Equal to Available Limit
Example:
Total Remittance received: BDT 7,000.00 Cash Out amount: BDT 7,000.00 |
Discounted Cash Out charge will be applicable
Example:
Applicable Cash Out charge: 0.70% Total Cash Out fee: BDT 49.00 (7,000 x 0.70%) |
|
Greater than Available Limit
Example:
Total Remittance received: BDT 7,000.00 Cash Out amount: BDT 10,000.00 |
Regular/Priyo Agent Cash Out charge will be applicable
Example:
Applicable Cash Out charge: 1.85% / 1.49% Total Cash Out fee: BDT 185.00 (10,000 x 1.85%) / BDT 149.00 (10,000 x 1.49%)
|
How can I withdraw money code from ATM?
- Customer will login to bKash App/dial *247# and generate a Security Code using bKash account PIN from ATM at Cash Out option.
- Once bKash account PIN has been successfully validated, an SMS with Security Code from bKash will be sent to customer’s mobile number.
- bKash customer will then visit the nearest Bank ATM affiliated with bKash ATM Cash Out service.
- From the ATM Menu, bKash customer will select bKash ATM Cash Out option.
- bKash customer will enter his/her bKash account number.
- bKash customer will enter Cash Out amount followed by the Security Code.
- bKash customer will then be able to review all information and confirm the transaction.
- After necessary validation, customer will receive an on-screen confirmation that the transaction is successful. ATM machine will then dispense the cash amount and print a receipt.
- bKash customer will collect the Cash while also receive a transaction confirmation SMS from bKash.
What are the limit of ATM Cash Out withdrawal?
|
Transaction Type |
Maximum Number of transaction(s) |
Amount Per transaction |
Maximum Amount |
|||
|
Per Day |
Per Month |
Minimum |
Maximum |
Daily |
Monthly |
|
|
Cash Out from ATM (BRAC bank & CITY BANK) |
5 |
20 |
3,000.00 |
10,000.00 |
25,000.00 |
1,50,000.00 |
|
Cash Out from ATM (Other bank) |
3,000.00 |
20,000.00 |
||||
