Terms and Conditions for Customer App based Remittance Service with Western Union
- The following terms and conditions governing the action and conduct of customer to receive remittance into his/her own bKash account shall be deemed to have been read, understood, and accepted by customer.
- This Remittance Service is available for customer whose bKash account is registered using his/her National ID Card (NID), is active and is in a state to receive remittance.
- To receive the Remittance Service, customers must ensure that their bKash Account information (KYC Information) is up to date. In case the KYC information is required to be updated, customers shall use the Information Update feature in the bKash App or visit the nearest bKash Customer Care Center with their NID to accomplish the same.
- Customer is required to obtain the MTCN/Secret Number and the accurate remittance amount (in BDT) from the remittance sender before availing Remittance Service.
- Customer must adhere to all the applicable rules and regulations while using the Remittance Service, including anti-terrorism and anti-money laundering laws and regulations of Bangladesh.
- Customer is required to ensure that the MTCN/Secret Number is issued by the Money Transfer Organization (“MTO”) in his/her name as per his/her NID card.
- For bKash Account registered with any other form of Photo ID, customer is required to visit any bKash Customer Care Center to update his/her account with NID.
- While an existing transaction is being processed, customer should not re-submit or re-initiate a transaction with the same amount within the span of ten (10) minutes.
- Government incentives for wage earner’s remittances will be applicable to this Remittance Service as per instructions from the Government or bKash’s regulator, which may change over time.
- Regular bKash transaction limit for international remittance transactions will be applicable for this service.
- Once a transaction is submitted for processing then it cannot be reversed or canceled.
- In the event of a failed remittance transaction, if customer seeks more information, the customer can reach out to bKash via live web chat (https://www.bkash.com/help/livechat), visit nearest bKash Customer Care Center or call bKash Helpline (16247).
- bKash reserves the right to cancel, reverse or modify any transaction or debit any bKash Account to resolve any system error, overpayment or for any other reasonable grounds after proper investigation. In such case, customer will be duly notified.
- bKash shall not be held responsible for any fund transfer request being delayed/rejected by the MTO/Bank due to their error/non-compliance.
- bKash reserves the right to add, remove and modify the existing terms and conditions for the bKash App based Remittance Service at any time as bKash deems necessary without giving any prior notice to customer.
- Along with these Terms and Conditions, the Western Union’s Terms and Conditions will also be applicable which is available at https://bka.sh/FPwu. Customer understands that she/he agrees to the Western Union’s Terms and Conditions prior to submitting the transaction for processing
