1. While staying outside of Bangladesh, bKash Customer can convert his/her existing bKash Account number (MSISDN of Bangladeshi SIM card) to a new bKash Account number (MSISDN of foreign SIM card) (hereinafter referred to as “Migrant’s bKash Account”) from selected countries following the standard account update/conversion procedure using his/her NID of the existing bKash Account.
2. Migrant bKash Account holders can access the offered bKash Services only through bKash App.
3. To convert into Migrant’s bKash Account, customer’s existing bKash Account should be in active and operational status.
4. Only the customer who has registered his/her existing bKash Account using his/her NID will be eligible to convert into Migrant’s bKash Account.
5. Limited bKash Services will be available to Migrant’s bKash Account like Send Money, Mobile Recharge etc. to Bangladeshi numbers only. bKash reserves the right to add/remove bKash Services to/from Migrant’s bKash Account from time to time.
6. Upon updating to Migrant’s bKash Account, customer’s existing bKash Account number (MSISDN of Bangladeshi SIM card) will be released by bKash and anyone having the possession of this SIM card can open new bKash Account in Bangladesh with his/her NID, provided that, such NID is not registered to any other bKash Account.
7. While updating to Migrant’s bKash Account through bKash App, along with other necessary information, customer needs to provide the proof of departure/arrival by capturing the photo of departure/arrival stamp (seal) page of his/her passport.
8. Upon returning to Bangladesh, customer can update his/her bKash Account and make it accessible with any MSISDN of Bangladeshi SIM card which is not registered to any bKash Account.
9. Migrant bKash Account holders may submit queries or lodge any complaint related to any bKash Service through following channels:

Helpline Number: +880255663001

Email: [email protected]

Live Chat: https://www.bkash.com/help/livechat or

Through Facebook Messenger to official Facebook page of bKash.

1. The terms and conditions stated herein is supplementary to the terms and conditions mentioned in the Customer KYC (Know Your Customer).

I hereby confirm that to be a Migrant bKash Account holders of bKash Limited, I have read and understood all rules, terms and conditions mentioned above relating to opening, maintaining and operating account and pledge to comply with them. All information and documents provided in this form, according to my knowledge, are true, correct and complete and have not concealed any information and I am aware of the relevant provisions of the laws. Note: According to section 8(1) of Money Laundering Prevention Act, 2012, "No person shall knowingly provide false information in any manner regarding the source of fund or self-identity or the identity of an account holder or the beneficiary or nominee of an account". And as per section 8(2) of Money Laundering Prevention Act, 2012, "Any person who violates the provision of sub-section (1) shall be punished with imprisonment for a term not exceeding 3 (three) years or a fine not exceeding taka 50 (fifty) thousand or with both"