রুখবো প্রতারক, রাখবো টাকা নিরাপদ

Stop Fraudsters, Keep Money Safe

bKash is always committed to provide customers with secure and risk-free digital financial services. Our goal is to raise awareness to protect your money and personal information and prevent fraud. Remember, awareness is the best weapon against fraud. Learn more about how fraudsters can trick you and what to do if you've been scammed.

• I will never tell my bKash account PIN/verification code to anyone or type it while on a call.
• If someone pretends to be an agent and says that money has been sent to me by mistake or my account has been closed due to a false complaint, I will hang up the call.
• If someone pretends to be a bKash officer and tries to scare or bribe me, I will hang up the call.
• If I receive a call or message about donations or allowances, I will ignore it.
• I will not click on any online links that offer gifts or deals.
• If a familiar person suddenly asks for money on IMO, Messenger, or WhatsApp, I will first verify the authenticity of the situation.
• I will encourage my family members to send their hard-earned foreign currency back to Bangladesh through legitimate channels instead of using illegal methods like hundi.
• I will refrain myself and my family from engaging in illegal activities like online foreign exchange trading, foreign stock market transactions, gambling, forex trading, cryptocurrency transactions, Ponzi schemes, and using apps and websites related to these activities.
• I will comply with the money laundering and terrorism financing prevention regulations.

In this way, keep your bKash account secure, stand up against fraud, and keep your money safe.

Types of fraud

• Fake call claiming bKash account has been blocked

A fraudster may call you pretending to be a bKash agent and claim that due to a complaint, your account has been mistakenly blocked instead of another bKash account. If you receive such a call, understand that it's a scam.

• Fake calls or messages of donations/allowances/stipends

Fraudsters often send messages claiming you'll receive benefits like old-age pensions, widow's pensions, government donations, scholarships or rural electricity subsidies. They then ask you to call a specific number or call you directly. If you're persuaded to follow their instructions, you could become a victim of fraud.

• Account Update/Information Update

Fraudster tries to obtain your bKash account information by misleading you with claims such as a new service being launched or your account being deactivated if you don't update your information.

• IMO/Messenger/WhatsApp

Fraudsters may impersonate someone you know or hack into their Imo/Messenger/WhatsApp accounts and send you messages. Using false or misleading information, they'll request you to Send Money or Cash In to a specific bKash number. If you believe their request without verifying the information, you may fall victim of fraud.

• False offers/advertisements

Fraudsters use Facebook posts or other social media platforms to advertise various bKash offers or gifts. They'll ask you to fill out a form where they try to obtain your bKash account PIN and verification code. Subsequently, they'll withdraw money from your account.

• Advance transaction on online shopping

Fraudsters often advertise products or services on Facebook and other social media platforms, requesting an advance payment or delivery charge. However, they often fail to deliver the products or services, or they might send a different/defective product. Therefore, if you are tempted by online offers and make advance payments through bKash, you may fall victim of fraud.

• Receiving remittances illegally

Fraudsters will encourage you to use hundi or their own methods to Send Money to loved ones, promising better exchange rates and avoiding banking systems. This way, remittances are sent illegally, which is a punishable offense.

• Illegal online investments and transactions

Various fraudsters entice you to buy and sell foreign currencies online, trade and invest in foreign stock markets, as well as gambling, forex trading, cryptocurrency trading, Ponzi schemes and other such apps and websites. Such transactions are punishable offenses under the laws of the country.

What to do if you've been scammed

If you think you've been scammed, quickly follow these steps:

• In the first instance, immediately report the incident to the bKash aauthorities’ by calling their helpline 16247 or through other Customer Care channels. Try to explain the time of the incident and how you were scammed in detail.
• Quickly change the PIN for your bKash account. Do not share your new PIN with anyone. If needed, you can call the bKash helpline 16247 or contact bKash's other Customer Care channels for assistance.
• If you encounter any activities related to hundi, illegal remittances, online foreign exchange trading, foreign stock market transactions, gambling, forex trading, cryptocurrency transactions, pyramid schemes, or similar apps and websites, report it to bKash, the police, cyber police, or the relevant authorities.

For any inquiries or complaints, please contact bKash authorities through the following channels:

• Call bKash Helpline 16247
• By contacting your nearest Customer Care Center or Customer Care
• Tap on the live chat icon on the bKash website
• E-mail – [email protected]
• Official Facebook Page – https://www.facebook.com/bKashlimitedIn essence, these are the various ways a customer can reach out to bKash for assistance.