Now Reset Your Pin from the bKash App!

No need to worry if you forget your bKash account’s PIN number. Now you can reset the PIN yourself through the bKash App as well as by dialing *247#. 

PIN Reset Rules:

• For Android Users:

• Tap on 'Forgot PIN?' from the app's login screen
• Tap on the 'Reset PIN' option
• The verification code will be added automatically. Then tap on the confirm button
• Then complete the face scanning process as per the mentioned rules
• Wait without closing the app during verification
• Enter the temporary PIN number sent by bKash and tap on the confirm button
• Enter a new 5-digit PIN number of your choice
• Confirm with the new PIN number and log in to the app again to complete the proces

• For iPhone Users 
• Tap on the 'Forgot PIN?' from the app's login screen
• Tap on the 'Reset PIN' option
• Tap on the *247# button shown on the pop-up
• Go to My bKash menu and press '8' to confirm the PIN reset
• After confirming the PIN reset, return to the app and complete the process

• Pin Reset by Dialing *247#:

• Dial *247#
• Type 10 and select Reset Pin
• Enter your NID/Passport/Driving License Number that is registered to your bKash Account
• Enter your birth year
• Select a service from last 10 outgoing transactions in 30 days
• Enter the amount before decimal point
• Temporary PIN will be sent to you via confirmation SMS
• Now dial *247# to set new PIN
• Type 1 to go to My bKash
• Type 1 to change the PIN
• Enter temporary PIN received in SMS
• Now set your new PIN (Remember, set a random 5 digit PIN that has not been used in the last 3 times and does not start with "0")
• Confirm again with new PIN
• Your PIN has been reset

• Pin Change by Dialing *247#:

• After dialing *247# type 9 and select My bKash
• Select Change PIN by typing 3
• Enter your current PIN number
• Enter a new 5-digit PIN number
• Confirm again with the new PIN number
• You will get a confirmation message on your phone and the new PIN will be set

Be aware of the following when resetting the PIN:

• Customers can attempt to reset the PIN 3 times within 24 hours. PIN reset cannot be attempted through the app for the next 8 hours, whether the third attempt is successful or unsuccessful.
• Customers will get two minutes to scan their faces by following the instructions.
• The entire verification process may take up to 5 minutes. But if the customer returns to the previous page during the scanning process, the PIN Reset attempt will fail.
• If a customer sets a new PIN, they cannot set the PIN again through any channel for the next 8 hours.
• Customers who have registered to open a bKash account using any ID (passport, driving license, etc.) other than their National Identity Card cannot reset the PIN through the app.
• Customers will have 8 seconds to learn each face scanning gesture.
• If the bKash account is not registered with a National Identity Card, the account holder will see a banner stating that the PIN cannot be reset through the app. It will also mention the other option for PIN Reset by dialing *247#.
• If the app is closed or deleted during the face scanning process, the PIN Reset attempt will fail, and the customer will have to start it all over again.
• Customers will be able to see that the verification process has failed and will also receive a Push Notification.
• After restarting the app during ongoing verification, the customer has to enter his phone number and OTP. After successful OTP verification, the customer can proceed to the next step.
• If the temporary PIN or new PIN setting time expires, the PIN cannot be reset from the app or USSD
• If the customer goes back from the temporary PIN setting page, the app needs to be restarted.