16247 or 02-55663001

(accessible from any Robi, GP, Banglalink, Teletalk, Airtel and BTCL Number)

Email :

[email protected]

Customer Care Center Addresses:

Dhaka Mohakhali Customer Care Center - SKS Tower, Ground Floor, 7 VIP Road, Mohakhali, Dhaka - 1206.

Dhaka Banglamotor Customer Care Center - Rupayan Trade Center, Ground Floor, 114 Bangla Motor Moor, Kazi Nazrul Islam Avenue, Dhaka

Dhaka Jatrabari Customer Care Center - Rahman Plaza, 1st Floor, 40/1/A Shahid Faruk Sarak, Jatrabari, Dhaka.

Gazipur Customer Care Center - Baten Bhaban, 1st Floor,  494 Bashir Sarak, Joydebpur, Gazipur

Tangail Customer Care Center - Based Khan Tower, 1st Floor, Holding No : 0117-00, Victoria Road, Tangail

Mymensingh Customer Care Center - 21 Jubilee Ghat, 1st Floor, Opposite of Bipin Park, Sadar, Mymensingh

Chittagong Agrabad Customer Care Center - Makkah Modina Tower, 1st Floor, 78 Agrabad C/A , Chittagong

Chittagong Muradpur Customer Care Center -  Islam Tower, Ground Floor, 59 CDA Avenue, Muradpur, Chittagong

Sylhet Customer Care Center - JR Tower, 1st floor, 23 ABAS, Jail Road, Sylhet-3100.

Khulna Customer Care Center - Ishraq Plaza, 1st floor, Plot: 43-44, Majid Sarani, Shib Bari Moor, Khulna

Barisal Customer Care Center - Rahmat Manjil Complex, 1st Floor, Gorachand Das Road, Bottala, Barisal

Rangpur Customer Care Center - AZ Tower, 1st floor, 34-35 Station Road, Rangpur  Sadar, Rangpur

Bogra Customer Care Center - 324 Jhowtola, Borogola, Kazi Nazrul Islam Road, Bogra Sadar, Bogra

Rajshahi Customer Care Center - 61Chand Sons Shopping Complex, 1st Floor, New Market, Boalia, Rajshahi

Jessore Customer Care Center - Hasan Mansion, 1st Floor, M M Ali Road, Maik Potti, Jessore.

Comilla Customer Care Center - Roy Complex, Ground Floor, 115/2 Nazrul Avenue, Kandirpar, Comilla

Faridpur Customer Care Center - 46/Kha, 1st Floor, Thana Road, Jhil Toli, Faridpur

Customer Care Center & Customer Care Service Timing:

From 03 August 2020, all Customer Care Centers (7 days a week excluding public holidays only) & most of the Customer Cares (Saturday to Thursday of each week) are open to provide emergency services as per below schedule.

Customer Care Center Schedule: 9:00 AM to 05:00 PM.

Customer Care Schedule: 10:00 AM to 06:00 PM.

As per Market Place Timing Exceptional Customer Care Service Timing & Weekly Holiday :

To see the list of specific Customer Care Centers & Customer Cares, click here: https://bkash.com/service-points

You must wear a mask and maintain social distance while entering the premises of any Customer Care Center or Customer Care.

For getting uninterrupted service, please contact us 24/7 through:

• Call to 16247
• Email: [email protected]
• Live Chat:https://livechat.bkash.com
• Facebook fan page: https://www.facebook.com/bkashlimited

Fax :

+88-02-9894916

Corporate Addresses: 

1. Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka 1206
2. SKS Tower, 7 VIP Road, Mohakhali, Dhaka – 1206
3. Raowa, Bir Uttam Ziaur Rahman Rd, Dhaka 1205