Contact Us

Helpline:

16247 or 02-55663001

(accessible from any Robi, GP, Banglalink, Teletalk, Airtel and BTCL Number)

Email :

[email protected]

Customer Care Center Addresses:

Dhaka Mohakhali Customer Care Center - SKS Tower, Ground Floor, 7 VIP Road, Mohakhali, Dhaka - 1206.

Dhaka Banglamotor Customer Care Center - Rupayan Trade Center, Ground Floor, 114 Bangla Motor Moor, Kazi Nazrul Islam Avenue, Dhaka

Dhaka Jatrabari Customer Care Center - Rahman Plaza, 1st Floor, 40/1/A Shahid Faruk Sarak, Jatrabari, Dhaka.

Gazipur Customer Care Center - Baten Bhaban, 1st Floor,  494 Bashir Sarak, Joydebpur, Gazipur

Tangail Customer Care Center - Based Khan Tower, 1st Floor, Holding No : 0117-00, Victoria Road, Tangail

Mymensingh Customer Care Center - 21 Jubilee Ghat, 1st Floor, Opposite of Bipin Park, Sadar, Mymensingh

Chittagong Agrabad Customer Care Center - Makkah Modina Tower, 1st Floor, 78 Agrabad C/A , Chittagong

Chittagong Muradpur Customer Care Center -  Islam Tower, Ground Floor, 59 CDA Avenue, Muradpur, Chittagong

Sylhet Customer Care Center - JR Tower, 1st floor, 23 ABAS, Jail Road, Sylhet-3100.

Khulna Customer Care Center - Ishraq Plaza, 1st floor, Plot: 43-44, Majid Sarani, Shib Bari Moor, Khulna

Barisal Customer Care Center - Rahmat Manjil Complex, 1st Floor, Gorachand Das Road, Bottala, Barisal

Rangpur Customer Care Center - AZ Tower, 1st floor, 34-35 Station Road, Rangpur  Sadar, Rangpur

Bogra Customer Care Center - 324 Jhowtola, Borogola, Kazi Nazrul Islam Road, Bogra Sadar, Bogra

Rajshahi Customer Care Center - 61Chand Sons Shopping Complex, 1st Floor, New Market, Boalia, Rajshahi

Jessore Customer Care Center - Hasan Mansion, 1st Floor, M M Ali Road, Maik Potti, Jessore.

Comilla Customer Care Center - Roy Complex, Ground Floor, 115/2 Nazrul Avenue, Kandirpar, Comilla

Faridpur Customer Care Center - 46/Kha, 1st Floor, Thana Road, Jhil Toli, Faridpur

Customer Care Center & Customer Care Service Timing:

From 03 August 2020, all Customer Care Centers (7 days a week excluding public holidays only) & most of the Customer Cares (Saturday to Thursday of each week) are open to provide emergency services as per below schedule.

Customer Care Center Schedule: 9:00 AM to 05:00 PM.

Customer Care Schedule: 10:00 AM to 06:00 PM.

As per Market Place Timing Exceptional Customer Care Service Timing & Weekly Holiday :

Customer Care Name Weekly Holiday Service Timing
Dhaka Banasree Monday 10 AM to 06 PM
Dhaka Mohammadpur Thursday 10 AM to 06 PM
Gulshan Police Plaza Sunday 10 AM to 06 PM

To see the list of specific Customer Care Centers & Customer Cares, click here: https://bkash.com/service-points

You must wear a mask and maintain social distance while entering the premises of any Customer Care Center or Customer Care.

For getting uninterrupted service, please contact us 24/7 through:

Fax :

+88-02-9894916

Corporate Addresses: 

  1. Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka 1206
  2. SKS Tower, 7 VIP Road, Mohakhali, Dhaka – 1206
  3. Raowa, Bir Uttam Ziaur Rahman Rd, Dhaka 1205

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