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Add Money
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Transaction Related Issue
In order to Add Money to your bKash account from card, please ensure that your card's 'Two-factor authentication' and online payment option are enabled. You can confirm this by contacting your bank. If you encounter any issues regarding adding money from your card even after these options are enabled, please contact bKash's Customer Service Executive for assistance by tapping 'Live Chat' button .
Amount Deducted but Not Adjusted
If the amount added from your bank account using the Internet Banking option is not credited to your bKash account, please contact your respective bank for resolution. If any amount has been debited from your bank account, the bank will take the necessary steps to reconcile and process the adjustment.
Additionally, if you initiated an Add Money transaction through the bKash app (by selecting "Bank Account" as the source) and the amount was debited from your bank account but was not credited to your bKash account, please tap "Live Chat" button to connect directly with a Customer Service Executive for assistance.
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Always Here to Hear
bKash customer care representatives are available 24/7 through 16247, live chat. Also take e-Appointments or email at [email protected]
