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Issue Accessing bKash App
When using the app, please ensure:
- Stable internet connection (3G/4G)
- Clear the app's storage and cache or delete the app and reinstall it.
If the issue is still not resolved after following the instructions, please contact a Customer Service Executive via Live Chat and provide your phone’s IP address along with a screenshot or screen recording of the issue.
For Xiaomi device users, if you see an error like "SIM is not found" :
Insert the SIM card into Slot 1 of the handset and ensure that “Get Device Info” permission is enabled for the bKash App
To get the IP address:
To get the IP address, search on Google: “What is my IP”.
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bKash customer care representatives are available 24/7 through 16247, live chat. Also take e-Appointments or email at [email protected]
