Frequently Asked Questions

  • 01. Definitions

    a. bKash Account
       - It's a virtual storage of money and can be accessed through mobile phone. After registration, your mobile number will be your bKash Account number.

    b. Open an Account
         - Opening a bKash Account on your mobile phone.  

    c. bKash Mobile Menu
         - The menu you see after dialing *247#

    d. Cash In 
         - Depositing money into your bKash Account.

    e. Cash Out
       - Withdrawing money from your bKash Account. You can Cash Out from any bKash Agent Point or from BRAC Bank and any Q-Cash ATM.

    f. Send Money
         - Transferring money from one bKash Account to another bKash Account.

    g. Mobile Recharge
         - Mobile Recharge service allows you to recharge your Mobile Phone Balance from your bKash Account.

    h. Payment
        - When you pay from your bKash Account to a seller against product or service you purchase.

    i. Remittance
         - Receiving funds from abroad in your bKash Account in Bangladesh.

    j. bKash Mobile Menu PIN
        - This is a secret number like a password to secure your bKash Account.

    k. Security Code
        - Security Code is a one time PIN. When you Cash Out from the ATM, you need to generate a Security Code which can be used only once and remains valid for 5 minutes.

    l. Transaction ID
        - A system generated unique reference number against each transaction that is preserved as identification.

    m. Referance
        - Mentioning the purpose of the transaction for your own record.

  • 02. Can I do transaction 24/7 using bKash?

    - Yes.

  • 03. Do I need to open an Account to use bKash services?

    - Yes, you need to open an Account to use bKash services

  • 04. Who can open an Account for bKash?

    - Bangladeshi National
    - Age 18 years or above
    - Having valid Photo national ID/Passport/Driving License 
    - Currently Robi, Grameenphone, Banglalink, Teletalk and Airtel subscribers

  • 05. Is there any charge for opening an Account?

    - No, opening an Account is completely FREE.

  • 06. Where shall I go to open a bKash Account?

    - To any bKash Agent, Customer Care Center & Customer Care

    - Customer can also create bKash account using Self Registration feature on bKash App

  • 07. Do I need to have a mobile phone to avail this service?

    - Yes, you need a mobile phone to register and avail the services.

  • 08. Do I need to buy a new SIM Card to open a bKash account?

    - No, you can use your existing Robi, Grameenphone, Banglalink, Teletalk and Airtel SIM Card to open a bKash account.

  • 09. Do I need a bank account to use bKash?

    - No, there is NO need to have a bank account to use bKash.

  • 10. Are my bKash Account PIN and my SIM card PIN the same?

    - No, they are different.